居家办公 - 中文客服 - Livechat

3 days ago

Kuala Lumpur Sentral Kuala Lumpur, Malaysia TDCX Malaysia Full time 20,000 - 30,000 per year

Join Us as a Mandarin Customer Service Specialist – Global Market

Step into the fast-paced world of Fintech and become part of a future-focused industry that's reshaping global finance.

Why You'll Love Working With Us here in TDCX Malaysia

Work from KL Sentral, the comfort of your home, or our award-winning office locations

Enjoy a competitive salary, performance incentives, and shift allowances

5-day work week with 24/7 rotational shifts

Live Chat only – no phone calls, just meaningful digital conversations

Be part of a dynamic, innovative team driving the future of finance

Receive certified training from our amazing trainers and team leads

Gain exclusive tips & tricks to thrive in the Fintech world — all you need is at least 1 year of customer support (Live Chat) experience

We welcome candidates from diverse educational backgrounds — training is provided

Job Description:

  • Review, verify client's data and input into KYC system.
  • Liaise with various business units and departments to resolve issues
  • Ensure strict adherence and compliance include internal control with company's policies, corporate governance and statutory/regulatory requirements
  • Respond and manage client's inquiries through email communication and live chat.
  • Attending 1st level related customer fronting and back-office processing works:

    a) Account inquiries

    b) Complaints

    c) Modification and changing the account profile details request ; and

    d) Account verification guidance/steps.

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