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Assistant Front Office Manager

2 weeks ago

Alor Gajah, Melaka, Malaysia PARKROYAL A'Famosa Melaka Resort Full time 60,000 - 80,000 per year
  • To ensure and oversee that all the Front Office Assistant and One Connect Center shift procedures and duties are completed on time and are procedurally correct.
  • Responsible for receiving and escorting all VIP's and ensuring that they feel comfortable and welcome on arrival to the hotel.
  • Ensure that all standards and policies of the hotel are maintained with respect to a professional presentation and operation of all areas of responsibility.
  • Assist to communicate with the Sales Department to advise or receive information on selected groups and guests.
  • Attending guest needs, staff trainings and development.
  • Assist to monitor Night Audit daily reports produced and month end statistical reports for accuracy, timeliness and quality.
  • Assist to monitor and control room sales to maximize yield and occupancy.
  • Assist to prepare weekly and monthly reporting on hotel occupancies and rates as required.
  • Assist to set and ensure the Front Office achieves its financial performance targets for both revenue and expenditure.
  • To achieve a level of service quality that consistently meets the expectations of guests and internal customers.
  • Implement effective communications of guest feedback with all the Front Office Team.
  • Ensure staffing levels are appropriate for expected activity on all shifts.
  • Authorize overtime that is required within the department, also ensuring time sheets are correctly maintained.
  • Ensure Front Office Team are fully aware of the hotel's facilities, events, and service provided.
  • To consistently deliver products, packages and services that meet the quality standards and expectations of our guests.