Customer Service Admin

2 weeks ago

Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time 36,000 - 42,000 per year

Customer Service Executive [Fresh Graduates Welcome]

Location: Cyberjaya, Selangor

Industry: Oil & Gas

Duration: 12-Month Contract

Working Days: 5 Days/Week

Shift Rotation:

  • Morning Shift: 7am - 4pm
  • Afternoon Shift: 2pm - 11pm
  • Night Shift: 10pm - 7am

Salary: RM 3,000/month

Shift Allowance: RM 500/month

Key Responsibilities:

Customer Engagement

  • Be the first point of contact for customer calls/emails, delivering top-notch service with a professional and friendly attitude.
  • Resolve inquiries effectively during the first interaction (Live Resolution).

Order & Delivery Coordination

  • Manage post-scheduling activities like:
  • Left-on-board issues
  • Load/vehicle/compartment changes
  • Plant/depot changes
  • Trip sequence updates
  • Keep customers informed throughout the process.

Scheduling Support

  • Handle changes to customer orders by assessing feasibility and coordinating with the scheduling team.
  • Liaise with stakeholders to ensure accurate delivery and order adjustments.

Stakeholder Collaboration

  • Take ownership of end-to-end customer queries.
  • Collaborate with supply chain partners and internal teams for smooth resolutions.

Requirements:

Education: Minimum Professional Diploma

Tech Skills: Proficient in Microsoft Word & PowerPoint

Soft Skills:

  • Strong time management & organizational skills
  • Excellent communication in English (both written & spoken)
  • Team player with ability to work independently

Attitude: Proactive, eager to learn, and adaptable

Bonus: Experience working with higher-level management

Location: Based at Shell HQ, Cyberjaya, Selangor

Type: Contract – 1 Year

Open to Fresh Graduates

Ready to kickstart your logistics career in a global energy company? Apply now and be part of a dynamic, supportive team

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Willing to work on rotating shift?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person

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