Customer Service Executive

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EQUILOGICS Full time 30,000 - 60,000 per year

Job Responsibilties:

  • Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
  • Independently provide accurate information to resolve problems/issues that arise.
  • Execute reports and analysis on the Call Center (CC) Operations on a timely basis
  • Adhere to the Quality Assurance standards set
  • Adhere and comply to the duty roster set by the Supervisor.
  • Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
  • Continuously educate one's self with up-to-date and relevant information to support the customer service operations.
  • Assist in the preparation of other processes as and when assigned/required by the Supervisor.
  • Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
  • Participate in company sponsored events.

Requirements

  • Candidate must possess at least a Primary/Secondary School/SPM/ O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.
  • Required language(s): Spoken and written capability in Bahasa Malaysia, and English.
  • At least 1 year of working experience in any field. 
  • Fresh Diploma and Degree graduates are encouraged to apply as well.
  • Must be able to work in Klang Valley (KL / Selangor).
  • Able to work in rotational day shift.

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