Human Resources Manager

8 hours ago

Malaysia IHG Full time 25,000 - 70,000 per year
Description

People 

  • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey 
  • Educate and train managers on HR disciplines to foster productivity and enhance performance 
  • Welcome and conduct new team member orientation  
  • Oversee maintenance of accurate and up-to-date personnel files and records for all employees 
  • Ensure hotel or company hiring standards and applicable laws and regulations are followed 
  • Build great relations with outside contacts 

Financial 

  • Help create the Human Resources department budget and control expenses 
  • Monitor staffing to manage costs 

Guest Experience

  • Develop creative ways to inspire and motivate team members to provide guests with a unique experience 
  • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction 
  • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 

Responsible Business  

  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 
  • Ensure compliance with relevant employment laws,  policies and procedures  
  • Conduct annual HR compliance/standards self-audit 
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i 
  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues 
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done 

Accountabilities

  • This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel

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