Analyst/Specialist Customer Program Management

6 hours ago

Kulim, Kedah, Malaysia CareerMaster Sdn Bhd Full time 96,000 - 120,000 per year

JOB RESPONSIBILITIES

  • With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.
  • Manages order & demand managements.
  • ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE
  • Strong participation in pricing/bid preparation and the development and management of contract terms.
  • Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
  • Communicates frequently with customers to help ensure satisfaction with the company and the products.
  • Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
  • Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
  • Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
  • Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

JOB REQUIREMENTS:​

  • In-depth knowledge of the manufacturing process, scheduling requirements, and SCM.
  • In-depth knowledge of the business issues associated with manufacturing PCBs.
  • In-depth knowledge of product pricing, contracts and contract negotiations.
  • Thorough understanding of business risks and price make up (Value add and Materials)
  • Excellent customer contact, negotiation and problem resolution skills.
  • Good presentation, database management and computer skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
  • Minimum at least 5-6 years working experience in related fields.
  • Minimum education is Bachelor Degree in relevant fields.

Job Types: Full-time, Permanent

Pay: RM7, RM8,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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