sales support specialist

3 days ago

Negeri Sembilan, Malaysia PEM Fasteners (M) Sdn Bhd Full time 40,000 - 80,000 per year

Job Title: Sales Support Specialist

Location: Seremban, Malaysia

Position Summary

The Sales Support Specialist plays a key role in supporting the sales and field application engineering (FAE) teams throughout the customer engagement lifecycle. This role ensures operational efficiency and customer satisfaction by managing quotations and pricing, and coordinating logistics during the early stages of customer projects.

Key Responsibilities

  • Assist in creating and managing price requests and transfer price applications (catalog, APP, and special pricing) through Salesforce (SFDC).
  • Generate accurate customer quotations by incorporating approved pricing, POP/POS inputs, and formatting final PDF proposals.
  • Respond to inbound sales leads from customers promptly and ensure timely follow-up on all customer inquiries.
  • Support FAEs in preparing solution proposals for customers during the demand creation stage of New Business Opportunities (NBOs).
  • Manage high-frequency, low-volume, and dynamic logistics demands during the New Product Introduction (NPI) phase, including sample requests, purchase order (PO) expedites, and part design changes.
  • Coordinate support and align resources from Operations to resolve logistics issues during project ramp-up, including rectifying PO discrepancies and managing expedites.
  • Work collaboratively with internal departments (e.g., Operations, Finance, Engineering) to support all aspects of the sales process and ensure smooth execution of customer requirements.
  • Salesforce administration – maintain and update project opportunities in Salesforce to ensure data accuracy and visibility across the organization.
  • Support the implementation of sales strategies in alignment with corporate objectives and contribute to achieving revenue targets.

Qualifications

  • Diploma or Bachelor's degree in Business, Engineering, or a related field.
  • 2+ years of relevant experience in sales operations or technical sales support preferred.
  • Familiarity with Salesforce or other CRM platforms.
  • Strong attention to detail and organizational skills.
  • Effective communicator with ability to work cross-functionally in a fast-paced environment.
  • Proficient in Microsoft Office tools; experience with quotation and pricing systems is a plus.

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