Level 1 Technical Support Engineer
3 days ago
- Provide 24/7 shift coverage, responding promptly to customer requests and incidents.
- Monitor and support daily operations of company services, including CDN, Cloud, and basic Network.
- Troubleshoot and resolve issues according to Standard Operating Procedures (SOP), escalating to Level 2 or relevant teams when necessary.
- Maintain timely and clear communication with customers to ensure requests are handled within SLA.
- Document, track, and follow up on support tickets to ensure proper closure.
- Contribute to the knowledge base by organizing and updating FAQs and solutions.
Job Type: Full-time
Projected Total Compensation: RM4, RM5,000.00 per month
Application Question(s):
- • Familiar with fundamental networking concepts; knowledge of CDN, Cloud, and related technologies is an advantage.
- Strong communication and problem-solving skills, able to work under pressure and on rotating shifts.
Experience:
- work experience in technical support or operations preferred: 1 year (Preferred)
License/Certification:
- Computer Science, Information Technology or Network Engineer (Preferred)
Work Location: Hybrid remote in Kuala Lumpur
Application Deadline: 10/31/2025
Expected Start Date: 11/03/2025
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