Level 1 Technical Support Engineer

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Conversant Solutions, LLC Full time 40,000 - 60,000 per year
  • Provide 24/7 shift coverage, responding promptly to customer requests and incidents.
  • Monitor and support daily operations of company services, including CDN, Cloud, and basic Network.
  • Troubleshoot and resolve issues according to Standard Operating Procedures (SOP), escalating to Level 2 or relevant teams when necessary.
  • Maintain timely and clear communication with customers to ensure requests are handled within SLA.
  • Document, track, and follow up on support tickets to ensure proper closure.
  • Contribute to the knowledge base by organizing and updating FAQs and solutions.

Job Type: Full-time

Projected Total Compensation: RM4, RM5,000.00 per month

Application Question(s):

  • • Familiar with fundamental networking concepts; knowledge of CDN, Cloud, and related technologies is an advantage.
  • Strong communication and problem-solving skills, able to work under pressure and on rotating shifts.

Experience:

  • work experience in technical support or operations preferred: 1 year (Preferred)

License/Certification:

  • Computer Science, Information Technology or Network Engineer (Preferred)

Work Location: Hybrid remote in Kuala Lumpur

Application Deadline: 10/31/2025

Expected Start Date: 11/03/2025



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