Agency Officer, CCO

2 days ago

Malaysia CIMB Group Full time 1,200 - 6,000 per year
Description

Business Partners Performance and Management

  • Attend incoming calls from Business Partners relating to targets, system defects issues, performance and others
  • Attend complaints/enquiries from business partners or internal parties within the stipulated timeline
  • To ensure monthly target is given to all Business Partner and performance is evaluated via monthly report card and exercise the Performance Improvement Plan (PIP) on timely basis.
  • Undertake other duties assigned by Management from time to time 
  • Involvement in the empanelment and termination of Business Partners
  • To consistently check on the assignment, abort, adnormality in Business Partner systems on accounts assigned (JURIS)

People Management

  • Liaise with Team Manager on customer's and Business Partners' issues 
  • Liaise with other relevant departments or teams on daily reporting (if any)
  • Liasie with other Departments (Group Compliance, Group Procurement and etc) 

Regulatory Compliance

  • Ensure satisfactory rating on all audit reviews.
  • Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
  • Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Close involvement with SCR Compliance on all Business Partners guidelines, process and compliance matters.

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