Assistant Store Manager, KL East Mall

Requisition ID: 11502

Job Location(s):
Kuala Lumpur, MY, 53100

Time in Office: Onsite

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

As an Operations Assistant Manager, you will play a crucial role in providing outstanding service to our consumers on a daily basis. Your responsibilities will include overseeing opening and closing procedures, educating team members about products and promotions, and driving sales targets to achieve company goals. This position offers opportunities for growth alongside talented colleagues and industry partners.

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas, and concerns
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• Must be 18 years or older
• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• A valid driver's license and clean driving record may be required
• Desire to succeed in a high-growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours, with regular attendance being essential
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily
• Ability to place and arrange items on all shelves and racks daily
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 30 pounds or more with assistance daily
• Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily daily
• Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
• Ability to read instructions, reports, and information on a computer/register screens and to key information into computer daily

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail