Online Customer Service

20 hours ago

Bandar Malaysia Kuala Lumpur GOOD DRIVER MUTUALITY SDN. BHD. Full time 20,000 - 30,000 per year

Job Responsibilities:

  1. Respond to online inquiries from overseas customers in a timely and professional manner.
  2. Coordinate with other departments to handle customer-related inquiries and process work orders.
  3. Identify and report recurring or abnormal customer issues to relevant departments, and provide constructive suggestions for improvement.
  4. Complete customer service review tasks with attention to detail and maintain accurate records.

Job Requirements

  1. Language Skills

  2. We are seeking candidates fluent in Mandarin and English to provide customer support to our diverse client base. This bilingual ability is essential for effective communication and service delivery.

  3. Work Schedule

  4. Willing and able to work on a rotating shift schedule.

  5. Shift hours follow Malaysia time: 23:00–07:00 (night shift) / 07:00–15:00 (day shift).
  6. The schedule includes 3 night shifts and 2 day shifts per week, with 2 days off.
  7. Please note that night shifts will be conducted on-site at the company office.

  8. Communication & Problem-Solving

  9. Strong communication and interpersonal skills.

  10. Able to understand and address customer needs accurately and efficiently.
  11. Comfortable working independently in a fast-paced environment and solving problems proactively.

  12. Teamwork & Responsibility

  13. Responsible, detail-oriented.

  14. Able to work well in a team environment and collaborate effectively with others.

  15. Experience

  16. At least 2 years of customer service experience.

  17. Experience in auto insurance or vehicle maintenance is a plus.

  18. Education & Technical Skills

  19. Bachelor's degree or above.

  20. Proficient in office software such as Microsoft Word, Excel, and communication tools.

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