Customer Contact Center

3 days ago

Menara Public Gold Level, Malaysia RHB Bank Full time 30,000 - 60,000 per year

Key Responsibilities :-

  • Understand the different types of services and products offered to customers
  • Provide and communicate information on new product and services for affluent customers
  • Facilitate customers calls and resolve customer issues
  • Manage disgruntled customer, handle customer complaints and escalates to relevant parties
  • Process customer request and ensure communication to relevant parties
  • As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank's policy and guideline.

Requirements:

  • Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
  • Excellent leadership, interpersonal, communication & motivational skills.
  • Good knowledge in retail products and services
  • Customer service and leads management skill.
  • Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
  • General computer skill.
  • Proficient in either Mandarin or Cantonese and English is a must
  • Malaysian Native speaker with the above or more required languages is an added advantage
  • Willing to work on 24/7 shift cycle

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