Customer Service Executive

8 hours ago

Petaling Jaya, Selangor, Malaysia Sunway Medical Centre Sdn Bhd Full time 30,000 - 60,000 per year

Sunway Medical Centre Bandar Sunway is Hiring

Job Description:

1) Customer Service and Attend to Enquiries

  • Receive customers' & patients' enquiries (walk-in or via telephone) and provide clear & precise information when required
  • Provide clear directions of Hospital's facilities to customer upon inquiry
  • Assist customers & patients by directing them to the respective departments and/or consultants' clinic
  • Triaging & understanding patients' medical condition so as to be able to provide accurate & appropriate referral to the consultants
  • Provide personalized attention to customers & patients especially for those who face difficulties
  • Ensure all enquiries and concerns are promptly looked at and addressed appropriately
  • Comply with the basic customer service courtesy protocol – greetings, smile and eye contact and to address to customers & patients appropriately
  • Maintain customers' & patients' confidentiality and discreteness at all times

2) Attend to VVIP/VIP Customers & Patients

  • Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
  • Conduct patient rounds within the hospital (i.e.: wards, outpatient, admission/discharge, A&E, etc.)
  • Assess/screen patients during rounds in order to provide immediate assistance where required

3) Handling of Feedbacks/Complaint Management

  • Address to all feedbacks promptly and professionally
  • Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstanding
  • Ensure proper follow through for all complaint cases until resolution
  • Arrange meetings by coordinating between the relevant departments' HOD to attend to the complainant
  • Draft reply letters for the complainant based on the input provided by the relevant departments

Job Requirements:

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
  • Minimum 2 years of relevant working experience, preferably in healthcare, retail or hospitality industry.
  • Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.
  • Willing to 6 days per week including weekends and public holidays.

Benefits Provided:

  • Annual contractual bonus (13th month salary) and performance bonus.
  • Medical, Dental and Optical benefits.
  • Career development, rewards and recognition.
  • Sunway Group's discounts, including property, education, retail, leisure, etc.
  • Open and great working environment and team

Hiring process:

  • Average processing is around 2 to 4 weeks.
  • Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

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