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Customer Service Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Experian Information Services Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

What You'll Doing:

  • Handle daily customer's order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
  • Handle daily customers' incoming and outgoing calls, emailing.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' request.
  • Regular feedback to the management customer's comments, feedbacks on our products and services.
  • Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
  • Assist in new product testing, implementation and launches.
  • Responsible for deploying and applying all company policies, procedures and standards.
  • Perform and achieve the KPI as assigned.
  • Contribute to team effort by accomplishing related results as needed

More About You:

  • Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent
  • Minimum experience 2-5 years of experience in both / either OR handling inbound and outbound calls preferably from banking industry
  • Ability to speak good level of English ; its a plus if you are able to converse in Chinese language to handle customers with this language proficiency

Note: Personal belongings and electronic devices must be stored in designated lockers before entering the "Highly Security Area" operational area