Customer Service Specialist

8 hours ago

Petaling Jaya, Selangor, Malaysia Greif Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

Job Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
  • Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
  • Collects and enters orders for new or additional products or services.
  • Supports inside and outside sales.
  • Updates and maintains files, including data entry.
  • Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
  • Trains new Customer Service Coordinators.
  • Performs other duties as assigned.

Requirements:

Education : Degree/Diploma holder, Businesses Admin or relevant qualification

Experience : 2 to 4 years relevant experience

Specific Skills / Business Knowledge :

  • Demonstrated skills in verbal and written communications.
  • Solid knowledge of product.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of ERP systems
  • Good organization and data entry skills.
  • Good attention to detail.
  • Self starter that can work with minimal supervision.
  • Self Driven

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