Ops & Fulfilment Admin

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading

In the Ops & Fulfilment Admin role, you will play a critical part in DealsClub—StoreHub's packaging and supplies business; an e-commerce platform serving thousands of F&B and retail merchants with cups, boxes, napkins, and other essentials.

You'll be responsible for ensuring that every order gets processed, packed, and delivered smoothly, and that our product catalogue and stock data are always accurate.

This is a high-ownership, detail-oriented role ideal for someone who enjoys bringing order to fast-moving operations and ensuring that growth plans actually get executed flawlessly.

What you will do:

• Keep the Orders Flowing

• Process and track daily orders through Shopify or relevant backend tools.

• Coordinate with warehouse and delivery partners to ensure timely fulfilment.

• Monitor delivery performance and proactively resolve issues (delays, returns, replacements).

• Maintain Stock Accuracy

• Update inventory levels, SKUs, and product information regularly.

• Reconcile stock data weekly between DealsClub records and warehouse reports.

• Flag low-stock items early and coordinate replenishments or substitutions.

• Ensure Smooth Daily Operations

• Check and verify pricing, product availability, and order details.

• Support website updates (e.g., adding new SKUs, correcting descriptions, tagging products).
• Maintain accurate documentation of orders, refunds, and fulfilment SLAs.

• Maintain and prepare sampling products for sales / frontliners.

• Support Growth and Reporting

• Prepare weekly fulfilment and inventory reports for the Growth Manager.

• Identify recurring bottlenecks and propose simple process improvements.
• Support campaign execution (product tagging, bundle setup, voucher coordination).

How you will need to be:

• Highly structured and meticulous with strong organisational skills.
• Detail-oriented and able to catch mistakes before others do.
• Reliable, consistent, and obsessed with getting things done right the first time.
• Able to coordinate between multiple teams and communicate clearly.
• Comfortable with a fast-paced, e-commerce operational environment.

What you need to have:

• 2–4 years of experience in operations, fulfilment, logistics coordination, or e-commerce admin support.
• Strong organisational and problem-solving skills.
• Comfortable using Shopify, Google Sheets, or similar order management tools.
• Basic understanding of e-commerce workflows (orders → fulfilment → delivery → reporting).

What makes working at StoreHub awesome (and refreshing):

• Our people -for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.