Hotel Manager

3 days ago

Malacca, Melaka, Malaysia Felda Travel Sdn Bhd Full time 6,000 - 12,000 per year

KEY ACCOUNTABILITIES

  • Oversees all operations and day-to-day activities in a hotel organization, including managing everything from accounting, sales, business development, and customer service.
  • Ensure full compliance with Hotel operation control, SOP's policies, procedures, and service standards
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating Budget, Marketing and sales plan, and capital budget.
  • Ensure all decision is made in the best interest of the hotel and management.
  • Developing improvement actions and carrying out cost savings.
  • Prepare a monthly management report.
  • Coordination with HODs for the execution of all the activities and functions.
  • Overseeing and managing all departments and working closely with department heads daily.
  • Monitoring employee performance and conducting regular evaluations to help improve customer service.
  • Resolving issues regarding hotel services, amenities, and policies.
  • Organizing activities and assigning responsibilities to employees to ensure productivity.
  • Creating and applying a marketing strategy to promote the hotel's services and amenities.
  • Coordinating with external parties, including suppliers, travel agencies, and conference planners.
  • Evaluating hotel performance and ensuring compliance with health and safety rules.
  • Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

QUALIFICATION

  • Degree/Diploma in Hotel Management or any related field
  • Minimum 5 years of working experience in hotel operations, with at least 2 years in a managerial or supervisory role.
  • Good in numerical, verbal and written communication skills
  • Good interpersonal skills and customer service

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