Customer Service Representative
9 hours ago
Work Location: Cyberjaya
Work Hours: 24*7
Job Expectations:
• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Making outbound calls to the hotel in urgent cases
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner, following the processes
• Able to read, write, and speak fluently and spontaneously in both English and Mandarin, supporting the Taiwan market.
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