food & beverages captain

1 day ago


Kuala Terengganu, Terengganu, Malaysia MIMPI PERHENTIAN RESORT SDN. BHD. Full time 20,000 - 40,000 per year

Motivate and guide all service associates to maintain the excellent customer service skills.


• Conduct training for associates.


• Welcome all guests to the outlet, take accurate orders and offer recommendation and suggestions.


• Serve all orders promptly with correct table settings.


• Seek guest feedback regularly and share the feedback with F&B Supervisor and the culinary team.


• Ensure room service orders are delivered accordingly.


• Clear all soiled plates and tray left along the floors promptly upon request or based on pre-determined schedule.


• Be sensitive towards special guest preference, eg : allergic to certain food, gluten-free, etc. Ensure these special requests are communicated accurately to the kitchen team.


• Prepare take-way foods or picnic baskets upon request.


• Well verse in food & beverage service sequence.


• Familiar with food safety requirement (FSR) and Halal Certification hygiene standard. Be part of the Halal Committees and emphasize personal hygiene practices among the associates.


• Conduct regular inventory of various operating equipment as per guidelines provided.


• Ensure all produces made by service team are in accordance to standard recipe, including beverages, ice cream, etc.


• Control the usage of all materials and supplies, to minimize wastages and costs.


• Work closely with the kitchen team in ensuring highest food quality is produced for guests.


• Assist kitchen team in checking for buffet replenishment.


• Carry out cashiering duties including payment collection and postings for the outlet. Ensure sufficient cash float with various denominations is maintained.


• Ensure all set up in the outlet is ready prior to the commencement of meal period. Provide special and personalize set up for special occasions, eg : honeymoon, anniversary, etc



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