Sales Operations Manager

21 hours ago

Seri Kembangan, Selangor, Malaysia Ergoworks Full time 60,000 - 120,000 per year

About Ergoworks

Ergoworks Lifestyle Sdn Bhd is a leading ergonomic solutions provider dedicated to improving wellness and productivity through innovative, high-quality ergonomic furniture and lifestyle products. With a strong presence across retail, corporate, and e-commerce channels, Ergoworks is poised for its next phase of strategic growth across Malaysia and the region.

The Role

As a Sales Operations Manager, you'll be the key connector between operations excellence and sales performance. You'll oversee daily operations across logistics, fulfilment, retail, roadshows and events — ensuring every customer experience reflects the Ergoworks standard of quality and care.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated by seeing plans turn into measurable results.

Key Responsibilities

Operations & Fulfilment

·      Manage the full order fulfilment process — from confirmation to delivery — ensuring accuracy and timeliness.

·      Coordinate with warehouse and logistics partners to maintain smooth product flow.

·      Monitor inventory levels and execute stock replenishment across stores and event sites.

·      Continuously improve processes to enhance efficiency and reduce operational costs.

Logistics & Supply Chain

·      Oversee inbound and outbound logistics, vendor coordination, and shipment tracking.

·      Liaise with HQ for product planning, shipment scheduling, and forecast alignment.

·      Ensure compliance with documentation and product handling procedures.

Retail & Sales Management

·      Supervise daily retail operations and ensure a premium customer experience.

·      Train and motivate retail staff to achieve sales goals and maintain high service standards.

·      Analyze sales performance and identify areas for improvement.

·      Collaborate with marketing to implement retail promotions and campaigns.

Events & Roadshows

·      Plan and execute nationwide roadshows and promotional events.

·      Manage logistics setup, manpower allocation, and on-ground execution.

·      Evaluate event performance and provide actionable insights for future campaigns.

Reporting & Administration

·      Prepare operational, sales, and inventory reports for management review.

·      Manage budgets for logistics, events, and retail operations.

·      Uphold company policies, health & safety standards, and brand SOPs.

Requirements

·      Diploma or Degree in Business, Operations, Logistics, or related field.

·      3–5 years of experience in retail operations, logistics, or sales management (preferably in consumer, lifestyle, or furniture industry).

·      Strong organizational and negotiation skills with hands-on problem-solving ability.

·      Excellent communication skills and the ability to work cross-functionally.

·      Proactive, resourceful, and able to manage multiple priorities.

·      Willing to travel for roadshows and events.

What You'll Gain

·      Be part of a pioneering brand leading the ergonomic movement in Asia.

·      A dynamic, collaborative, and growth-oriented work environment.

·      Competitive compensation package with performance incentives.

·      Career development and regional exposure within the Ergoworks Group.

·      Join us and help shape a healthier, more ergonomic future — one workspace at a time.

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