Customer Care Executive

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia FYA Network Telecommunication Full time 40,000 - 80,000 per year
  • Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer's lodged issues and ensuring that it is resolved and responded to promptly.
  • Identify errors/bugs and guide customers to troubleshooting and problem-solving.
  • Escalating unresolved customer complaints to the 2nd level or technical department.
  • Updating the resolution progress to the customer timely and accordingly.
  • Possessing excellent company packages and service knowledge to enhance customer support.
  • Retaining the terminating subscribers with the management-approved offer.
  • Manage and track all leads to ensure follow-up and conversion.
  • Maintain a high and consistent level of support quality across the team.
  • Conducting quality assurance surveys with customers and providing feedback to the superior.
  • Maintaining a pleasant working environment among the support team.

Job Type: Full-time

Pay: RM2, RM5,000.00 per month

Work Location: In person

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