Senior Technical Engineer Non-UNIX

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ADI Group Full time 60,000 - 120,000 per year


Main Job Tasks and Responsibilities:

  • Provides technical advice and support to Level 1 and 2 Engineers
  • Customer support on-site and off-site
  • Provides remote troubleshooting if needed
  • Attends to high severity incidents on and off-site
  • Prepares and follow-up on incident reports if any
  • Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
  • Reviews and submits incident reports in a timely manner
  • Coordinates with the technical team to prepare problem management reports
  • Reviews problem management reports
  • Monitors and ensures problem management reports are submitted in a timely manner
  • Leads problem management and resolution in the supported products.
  • Leads project implementation
  • Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist
  • Ensures timely completion of projects.
  • Plans and reviews implementation timeline with project managers.
  • Develops design configuration documentation
  • Captures and updates project implementation technical issues for references
  • Assume the Project Technical Lead role when required
  • Submits timesheets to reporting manager
  • Provides scope of work and man-days to pre-sales & sales teams (if required)
  • Reviews and highlights project deployment risks
  • Conducts technical sharing with L1 and L2 engineers

Key Competencies:

  • Composure
  • Customer Focus
  • Decision Quality
  • Interpersonal Savvy
  • Listening
  • Planning
  • Priority Setting
  • Problem Solving
  • Technical Learning
  • Written Communications

Functional Competencies:

  • Hardware Infrastructure
  • Technical Infrastructure Architecture
  • Technical Product Evaluation and Selection
  • Technical Research and Development
  • Technology Trends and Best Practices

Education and Experience:

  • Diploma/Degree in Information Technology or equivalent.
  • Minimum 5 years related working experience in an IT related environment
  • Ability to configure and design infrastructure solutions based on Vmware / Microsoft / Storage solutions.
  • Good knowledge in IT troubleshooting and root cause analysis.
  • Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
  • Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
  • Good working knowledge of networking, eg. TCP/IP and routing.
  • Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage

Technical skills requirement in any of the following areas :

o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc

o VMware vSphere, vCenter, SRM, HA

o HP or IBM Servers, Blade Servers, Storages

  • Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
  • Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL

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