Wintel Engineer

Location – Bangi Data Centre

Operation – 12 hour per shift, with 4 day work and 4 day off pattern rotating (eligible for shift allowance)

·       Work closely with Team Lead and Level 2 Unix/Linux Support Team.

·       Assist Team Lead and Level 2 Unix/Linux Support Team on server operation support.

·       Handle technical escalation and follow up with Team Lead and Level 2 Unix/Linux Support Team on the support issue.

·       Act as 2nd level escalation support when needed.

·       Act as a backup engineer on backfill purpose for team members

·       Provide consistent reporting on server capacity management when requested.

·       Perform root cause analysis and troubleshooting server issues, OS configuration, hardware and repair system software.

·       Perform OS installations, net backup, incidents, data analysis, security, performance, and standards compliance issue.

·       Coordinate and accompany branch staff or external vendors during implementations and to address technical issues.

·       Assist Team Lead to manage related technical activities.

·       Assist in the creation of documentation in production and non-production environment.

·       Monitor and report the company's storage capacity.

·       Manage, contact and resolve cases as per company internal case logging system.

·       Assist with the company audit activities.

·       Diploma or Bachelor's Degree in Computer Science/Information Technology/Engineering or equivalent.

·       At least 1-2 years' experience of hands-on technical experience preferred.

·       Good understanding of Unix/Linux technologies.

·       Good to have Nagios monitoring tool knowledge

·       Ability to troubleshoot, test, repair and service server equipment.

·       Experience troubleshooting and responding to customer concerns.

·       Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.

·       Ability to work in a fast-paced, self-directed environment.

·       Resourceful, with the ability to work independently.

·       Ability to adapt to changing circumstances.

·       Exposure to ITIL is an added advantage.

·       Good oral and writing skills in English.

·       Willing to work additional hours if required.

·       Unix/Linux certified highly desirable.