Customer Service Executive

2 days ago

Kempas, Johor, Malaysia SmartHire by SEEK Full time 40,000 - 80,000 per year
Our client BRIGHT STAR LOGISTICS SDN. BHD. is seeking a Customer Service Executive (Senior) to join their team
What you'll be doing?
  • Respond to inquiries: Handle customer inquiries via phone, email, and chat with a friendly and professional approach.
  • Resolve complaints: Efficiently and professionally handle and resolve customer complaints, ensuring satisfaction.
  • Maintain records: Keep accurate records of all customer interactions to ensure smooth follow-ups and resolutions.
  • Collaborate internally: Work closely with internal departments to provide effective solutions and escalate unresolved issues appropriately.
  • Provide information: Clearly communicate product and service information to customers, ensuring they are well-informed.
  • Process requests: Handle orders, applications, and customer requests with precision and efficiency.
  • Follow up: Ensure full resolution and satisfaction by following up with customers post-interaction.
  • Stay updated: Keep abreast of company products, services, and policies to provide accurate information.
  • Support sales: Assist the sales team and perform general administrative tasks as needed.
Who are they looking for?
  • Experience: Minimum of 2-3 years in customer service or a related role, with a strong problem-solving and conflict resolution skills.
  • Language proficiency: Proficient in Mandarin, with good command of English and Bahasa Malaysia, as most of our customers are Mandarin-speaking.
  • Professionalism: High level of professionalism and customer focus, with experience handling escalations or mentoring junior staff is an advantage.
  • Communication skills: Excellent communication and interpersonal skills, with a basic command of English and Bahasa Malaysia.
  • Computer literacy: Basic computer literacy, with a willingness to learn and grow in a fast-paced environment.
Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Visa Sponsorship
  • Performance bonus
  • Transportation Allowance
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome all applicants, regardless of experience or qualifications. Join us and be part of a team that values your skills and dedication.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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