Customer Service Officer Offshore

2 days ago

Malaysia PRISM+ Full time $20,160 per year

PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.

Being part of PRISM+'s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills.

As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.

The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company's culture.

Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.

Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.

Overview

Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team

Work with customers in answering their queries and providing them with the necessary support.

Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.

Maintain a high-quality service standard that falls in line with the company's customer experience strategy

Requirements

Data Entry and Management

Reputation Monitoring

Social Media Moderation

Internal and External Liaison

Customer Support

Tech Support

Conflict Management

Good communication skills in both English and Mandarin.

The hourly rate is USD 3.88 per hour

Benefits

GY differential pay.

Holiday differential pay.

Incentives

Annual Bonus

Paid leaves (Annual, Medical, and Birthday)

Free Prism+ monitor after 6months

Salary increases after 3 and 6 months depending on performance.

Freelancing job, hence, a permanent work-from-home setup.

Great work culture

  • Customer service

    2 days ago

    Malaysia Lestars Management Consultancy Full time 30,000 - 48,000 per year

    Job Title: Customer Service Representative (Fluent in English & Chinese)Job Location: RemoteShift Timings: 8 hrs per dayEmployment Type: Full-time / Part-time (Specify as needed)About Us:.We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English...

  • Executive, Customer Experience

    2 days ago

    Malaysia, Taiwanmania International Travel Service Co., Ltd. Full time 30,000 - 60,000 per year

    About KKdayKKday is accelerating the world's transition to the brand new travel experience.As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover,...

  • Supply & Logistics Officer

    1 week ago

    Malaysia UNICEF Full time

    **Job no**: 567124 **Contract type**: Fixed Term Appointment **Duty Station**: Kuala Lumpur **Level**: NO-1 **Location**: Malaysia **Categories**: Supply Management UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...

  • Customer Service Officer, Bercham Branch My

    4 days ago

    Malaysia CIMB Group Full time

    **JOB DESCRIPTION** **JOB TITLE CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH** **Grade** **Location **Retail & Preferred Branch **Reports to **Branch Manager **Other Reporting Relationships**: **Subordinates** **Job Purpose **to administer account opening activities. To provide authorization to transact and validate branch operation...

  • Customer Care Officer- Livebot

    2 days ago

    Malaysia Singtel Full time 30,000 - 60,000 per year

    Be a part of something BIGWe're looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.Make an Impact by:To support customers via bots (devices) in Singtel...

  • Customer Service Specialist

    2 days ago

    Malaysia Ebc Technology Malaysia Full time 30,000 - 60,000 per year

    Responsibilities:Provide front-line support to our customers via live chats, phones, and email.Answering queries and resolving client issues regarding our products, platforms, and promotion.Address customer feedback as well as complaints professionally.Record and update customer data and other relevant information when necessary.Supporting...

  • Customer Service Manager

    2 days ago

    Malaysia VYNCKE Full time

    VACANCY LOCATION: Malaysia The Customer Service Manager is the customer’s contact point once the VYNCKE installation is in operation. Your goal is to maximize customer satisfaction during the full lifetime of the plant by selling service, spare parts supply, operational assistance, helpdesk, maintenance contracts, project upgrades and on-site service...

  • Customer Service Assistant Manager

    4 days ago

    Malaysia PennEngineering Full time

    **Responsibilities** - Responsible for all service matters and develop procedures, policies, and standards and review them from time to time. - Assessing service statics and preparing department detailed reports to management. - Handle complex customer issues and escalated complaints / calls. - Work with production and sales to optimize the production output...

  • Project Manager

    1 week ago

    Malaysia Direct Search Global Full time

    **Job Detail**: - Job Reference - M9923 **Direct Search Global is working with a fast-growing maritime company to fill the role of Project Manager (Offshore Installation Projects) in their Malaysia office.** **Responsibilities**: Responsible for overseeing and coordinating the planning, execution, and delivery of marine projects, such as shipbuilding,...

  • Customer Service

    1 week ago

    Malaysia Interway Transport Sdn. Bhd. Full time

    Customer Service (Logistics & Freight Forwarding) Working as a Customer Service in Logistics & Freight Forwarding is extremely rewarding and provides an excellent place to start a career. This job is focused on providing a professional service to customers and liaising with key parties including third party suppliers and other company offices. The job of a...