Customer Service Representative

3 days ago

Greater Kuala Lumpur, Malaysia HTC Global Services Full time 20,000 - 30,000 per year

Scope of Responsibilities

  • Operate efficiently in a high-volume, transaction-driven environment, handling repetitive tasks such as customer and device master data management (registration and updates), order processing, and other manual data entry activities.
  • Engage in customer-facing support through non-voice channels including email, messaging platforms, and live chat.
  • Adhere to established procedures to meet service delivery timelines and SLA commitments, while proactively identifying, resolving, or escalating operational issues as needed.


Candidate Requirements

  • Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Excellent written and verbal communication skills in English.
  • Eagerness to learn and adapt to evolving tools, systems, and workflows.
  • Diploma in Business Administration, Finance, or a related discipline.
  • Preferably 0–2 years of experience in a shared services or administrative support capacity.

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