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Technical Service Manager, SEA

2 weeks ago

Batu Kawan, Penang, Malaysia bab662f3-c945-402d-818c-a38f56cddc69 Full time 60,000 - 120,000 per year

Key Responsibilities

  • Lead technical support function to own pre sales and after sales support on product solutions.
  • Partnering with Sales Team to support and sustain a strong pipeline of new business opportunities while maintaining opportunities or increasing market share for existing business.
  • Manages the field service personnel who perform on-site routine services including product demonstration, installation, maintenance, and repair.
  • Oversees the scheduling and training of field service representatives.
  • Build a strong technical team.
  • Establish common workflow and cross-functional communication processes, & sharing of best practices.
  • Responsible to provide training & professional development to new staff members, and work performance evaluation.
  • Develop and maintain a high level of product knowledge among technical services engineers.
  • Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.
  • Establish & handle service contracts and manage support services.
  • Design and implement productivity and effective improvement programs.
  • To support and comply with the Brady Corporation Global Policies, Brady Policy, Quality Policy, Environmental Policy, Safety & Health Policy and other organization policies that are relevant to job functions. To responsible, accountable and committed to fulfill the codes and statements prescribed in the policies.
  • The above responsibilities are not exhaustive and other related duties may be added from time to time.

Requisite Criteria

  • University Degree in Mechanical / Electronics / IT / Production / Industrial Engineering.
  • Must have at least 5 years experience working in a multinational company and in a similar management position. Candidates with working experience overseas, will have an added advantage.

Skills

  • Proficiency in both written and spoken English.  Other language knowledge will be an added advantage.
  • Exhibit strong leadership skills and must be self-motivated.
  • Good interpersonal skills with all levels of employee. Feel comfortable as a focal point of communication between South Asia locations related to technical services activities.
  • Willing to travel within the region.