Technical Lead People Systems

StarHub
, one of Singapore's leading telecommunications providers and a steward of
national critical infrastructure
. We're more than a telco — we're evolving into a
cloud-first, AI-powered digital platform company
delivering secure, smart, and seamless connectivity for millions.

At StarHub, you'll:

• Help
  power the nation's digital backbone
  through secure and resilient infrastructure
• Work on
  high-impact platforms
  spanning 5G, cloud, cybersecurity, and enterprise tech
• Be part of a
  fast-paced, innovation-driven culture
  that values agility and ownership
• Collaborate across
  multi-disciplinary teams
  to drive digital transformation at scale
• Build a career with purpose — where
  your work underpins national resilience and everyday life

If you're driven to make real change in a
mission-critical environment
, StarHub is where your impact matters.

This role reports directly to the
AVP, People Systems
(Head of People Systems), who leads the transformation and modernization of StarHub's HR technology landscape. As a
Technical Lead – People Systems
, you will play a critical role in driving the technical execution of our
People Technology roadmap
, which is aligned to key HR strategies such as:

• Modernizing Core HRIS Infrastructure
  – through optimization of
  SAP SuccessFactors
  and its integration across the employee lifecycle.
• Driving Seamless Digital Experiences
  – by connecting HR with Finance, IT, and enterprise platforms via secure, scalable integrations.
• Enabling Data-Driven HR Decisions
  – through enhanced system configuration, analytics capabilities, and operational reporting.
• Scaling with Automation and Self-Service
  – to support a hybrid, agile workforce model across the business.

You will work closely with cross-functional teams, delivery partners, and business stakeholders to ensure that
HR systems are secure, scalable, and future-ready
— enabling the wider organization to attract, develop, and retain top talent effectively.

Job Summary

We are seeking a
technically strong and solution-oriented Technical Lead – People Systems
to oversee the design, implementation, and optimization of our HR technology landscape, with a core focus on
SAP SuccessFactors
. This role is responsible for the end-to-end lifecycle of
HRIS/HCM processes
, ensuring seamless integration with boundary systems (e.g., payroll, finance, identity management, and productivity platforms).

The ideal candidate will combine
deep technical knowledge
with
business process insight
, acting as a bridge between HR, IT, and third-party vendors to drive technology-enabled HR transformation.

Key Responsibilities

Technical Leadership

• Lead the
  technical roadmap, solution architecture
  , and
  system configuration
  for SAP SuccessFactors and related HR platforms.
• Own the
  end-to-end technical design
  for modules such as Employee Central, Performance & Goals, Compensation, Recruitment, and Learning.
• Guide and review the development and configuration of system enhancements, workflows, rules, and reports.

HRIS Process & System Integration

• Design and maintain
  end-to-end HCM workflows
  , including onboarding, job changes, performance reviews, and exits.
• Ensure robust integration between HR systems and boundary systems (e.g., payroll engines, finance systems, IAM platforms, time/attendance tools).
• Oversee middleware (e.g., SAP CPI,Workato) and API-based integrations.

Stakeholder Engagement

• Collaborate with HR business partners, IT teams, vendors, and functional SMEs to gather requirements and propose scalable solutions.
• Translate business requirements into technical deliverables with clarity and efficiency.

Governance, Risk & Support

• Ensure systems comply with security, audit, and data privacy policies (e.g., PDPA, GDPR).
• Act as L3 escalation for production issues; guide support teams for root cause analysis and resolution.
• Lead change management efforts, including documentation, release planning, and impact assessments.

Requirements & Qualifications

Education & Certifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• SAP SuccessFactors certifications (Employee Central, Integration) are highly preferred.

Experience

• 6–10 years of experience in HR technology, with
  at least 3 years in a lead or architect role
  .
• Proven expertise in
  SAP SuccessFactors
  implementation and support.
• Hands-on experience with
  HR system integrations
  (APIs, middleware, real-time sync, batch processing).

Skills

• Strong understanding of
  HR processes and HCM best practices
  (hire-to-retire, position management, org design).
• Technical proficiency in
  data models, metadata frameworks, integration tools
  , and
  reporting (e.g., People Analytics, Ad Hoc Reports)
  .
• Solid problem-solving, communication, and stakeholder management skills.

Preferred Attributes

• Familiarity with other systems:SuccessFactor, Workday, ServiceNow HRSD, Azure AD, payroll systems, or learning platforms.
• Experience in Agile/Scrum project delivery environments.
• Passion for people-tech innovation and enterprise-scale transformation.