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Resident Engineer
2 weeks ago
Dedicated On-Site IT Resident Engineer with good technical support in troubleshooting and administrating for client's internal operation. Location: Petaling Jaya, SS13.
Core Responsibilities
On-Site Technical Support: Offering direct, hands-on support and solutions to clients and users at their physical location or a client site.
Installation and Configuration: Setting up and configuring hardware (PCs, servers, printers) and software (operating systems, applications, security software), User Accounts and Provisioning Activity
Troubleshooting and Maintenance: Diagnosing and resolving technical issues with systems, applications, and equipment to ensure optimal performance and uptime.
System and Infrastructure Management: Administering, maintaining, and monitoring servers, networks, storage, and other IT infrastructure to ensure smooth business operations.
Client and Vendor Liaison: Acting as a primary technical contact to coordinate with clients, stakeholders, and vendors to facilitate system setup and address project needs.
Incident and Problem Management: Tracking, monitoring, and resolving service requests, incidents, and problems to meet established Service Level Agreements (SLAs).
Documentation and Reporting: Creating and maintaining records, reports, and inventory of IT assets and infrastructure for project and operational purposes.
Project Support: Assisting with IT projects, including deployment of software, new images, and the overall setup of desktops, printers, and LAN infrastructure.
Key Skills
Technical Proficiency: Strong ability to use technology and adapt to new developments in IT systems and software.
Communication Skills: Effectively communicating technical information to both technical and non-technical stakeholders.
Problem-Solving: Ability to diagnose, troubleshoot, and resolve complex hardware and software issues.
Project Management Principles: Understanding of project timelines, budgets, and deliverables to ensure successful implementation.
Essential Soft Skills and Time Management: Effectively working with cross-functional teams, including other engineers, project managers, and business users, and manage deadline proactively and effectively.
