Customer Service Executive

2 days ago

Malacca, Melaka, Malaysia Tribe Business Services Sdn Bhd Full time 36,000 per year

We are seeking a dedicated and fluent Mandarin-speaking Customer Service Executive to deliver exceptional support for our client, Tencent, a global pioneer in the mobile gaming industry. In this fully remote role, you will be the first point of contact for users, addressing their inquiries, resolving issues, and ensuring a seamless and positive customer experience. The ideal candidate is a clear communicator, a natural problem-solver, and passionate about the tech or gaming landscape.

Key Responsibilities:

  • Serve as the primary contact for customer inquiries via live chat and phone support.
  • Provide accurate, timely, and empathetic assistance to users.
  • Troubleshoot and resolve customer issues efficiently, escalating when necessary.
  • Maintain a high standard of service quality and customer satisfaction.

What We Offer:

  • A competitive monthly salary of RM 3,000.
  • Fully remote, work-from-home position.
  • Comprehensive paid training and continuous support.
  • Medical benefits and performance-based incentives.
  • Clear pathways for professional development and career advancement.

Requirements:

  • Excellent verbal and written communication skills in both Mandarin and English.
  • Ability to manage multiple customer conversations simultaneously in a fast-paced environment.
  • Proficient with computer systems and Microsoft Office applications.
  • Flexibility to work on a rotational shift schedule, including nights and weekends.
  • Previous experience in a customer service or contact center role is advantageous.
  • Immediate availability is highly preferred.

WhatsApp us at for immediate consideration.

Shortlisted candidates will be contacted to schedule an interview on a Tuesday or Thursday between 2:00 PM - 3:30 PM.

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?
  • Are you agreeable to a monthly salary of RM3,000?
  • Can you commit to rotational shift which may include midnight and weekend schedules?
  • Do you have prior experience working in customer service or call center environments?
  • Can you start immediately?

Work Location: In person

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