Assistant Manager, Front Office

10 hours ago

Sepang, Selangor, Malaysia Ormond Hotel Group Full time 180,000 - 360,000 per year

Responsibilities:

Guest Relations & Front Office Duties

  • Ensure the hotel lobby and public areas are vibrant, clean, and guest-ready, especially during peak times.
  • Greet and engage with guests, offering assistance and ensuring a warm, welcoming atmosphere.
  • Address and resolve guest concerns or complaints promptly, documenting issues and follow-ups.
  • Personally handle the arrival experience for VIPs and corporate clients.
  • Coordinate guest services and special arrangements for long-staying guests.
  • Monitor and follow all credit and billing procedures.
  • Stay up to date with hotel products, room types, promotions, emergency protocols, and local area knowledge.
  • Track guest satisfaction and implement actions for continuous improvement.
  • Respond to and manage emergencies, incidents, and guest concerns as they arise.

Management & Administration

  • Supervise, coach, and support the Front Office team in delivering excellent service.
  • Provide feedback on team performance and assist in training and performance management.
  • Oversee shift handovers and ensure accurate completion of reports and logs.
  • Assist in preparing duty rosters, managing scheduling to ensure adequate coverage.
  • Ensure compliance with SOPs, brand standards, and service guidelines.
  • Assist with maintaining accurate team records and files in line with labour laws.
  • Review Night Audit reports, daily cash handling, and occupancy reports for accuracy.
  • Monitor and approve financial processes such as paid-outs, refunds, and deposits with supporting documents.
  • Ensure timely and accurate bank deposits.

Safety, Hygiene & Facility Oversight

  • Maintain cleanliness and readiness of the lobby, public areas, and surroundings.
  • Ensure hygiene and cleanliness comply with health and safety regulations.
  • Work with vendors, café operators, and convenience store partners to ensure smooth operation and compliance.
  • Implement and monitor procedures related to security, key control, lost & found, and emergencies.
  • Participate in health and safety checks, fire walks, and incident follow-ups.

Other Duties

  • Take on additional tasks or responsibilities as assigned by the Hotel Manager or General Manager for the effective running of hotel operations.

Qualifications & Requirements:

  • Education:
  • Diploma or Degree in Hospitality Management, Hotel Operations, or a related field.
  • Additional training in customer service or leadership is a plus.
  • Work Experience:
  • Minimum 3-5 years of experience in Front Office operations within the hotel industry.
  • At least 1–2 years in a supervisory or leadership role (e.g., Duty Manager, Assistant Manager, Front Office).
  • Proven track record of managing guest relations, handling escalations, and supervising teams.
  • Experience with hotel property management systems (PMS) and familiarity with night audits, reports, and cash handling procedures.
  • Skills & Attributes:
  • Strong leadership and team management skills.
  • Excellent communication in English and Bahasa Malaysia; additional languages are an advantage.
  • Passionate about guest service with a proactive and solution-oriented mindset.
  • Strong problem-solving and decision-making abilities.
  • Flexible with working hours, including shifts, weekends, and public holidays.
  • Good grooming and professional appearance.
  • Tech-savvy and comfortable using Microsoft Office, Google Workspace, and basic social media.

Job Types: Full-time, Permanent

Pay: RM4, RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Work Location: In person

  • Officer, Periodic Review

    2 days ago

    Sepang, Selangor, Malaysia Royal Bank of Canada Full time 15,000 - 22,500 per year

    Job DescriptionWhat is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again...

  • Night Auditor

    2 days ago

    Sepang, Selangor, Malaysia Ormond Hotel Group Full time 240,000 - 360,000 per year

    Job Summary:The Night Auditor is responsible for overseeing the hotel's overnight operations, ensuring all guest transactions are accurately recorded, and completing the daily financial balancing process. This role combines guest service with accounting duties to ensure a smooth transition between business days at Tune Hotel KLIA2.Key...

  • Duty Manager

    9 hours ago

    Sepang, Selangor, Malaysia Ormond Hotel Group Full time 30,000 - 60,000 per year

    What Will You Do?You'll be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests.Deals with the in-house guests accounting and ensures the accuracy of guest...

  • Maintenance Manager

    2 days ago

    Sepang, Selangor, Malaysia Ormond Hotel Group Full time 240,000 - 480,000 per year

    Job Summary:The Maintenance Manager at Tune Hotel KLIA2 is responsible for overseeing all hotel maintenance operations, ensuring the property's systems, equipment, and facilities are well-maintained and running efficiently. This role includes supervising the maintenance team, planning preventive maintenance, managing contractors, and ensuring a safe,...

  • Airport Hotel Operations Manager

    2 days ago

    Sepang, Selangor, Malaysia Container Hotel Group Full time 80,000 - 120,000 per year

    Tasks & responsibilitiesManaging day-to-day operations of the hotel across Front Office, Housekeeping, Lounge and Kitchen.Ensuring that the daily sales, ADR and occupancy objectives are achieved.Work with the rest of the management team in creating and executing SOP's, training, marketing and sales initiatives.Managing inventory of consumables in all...

  • Environment Officer

    2 days ago

    Sepang, Selangor, Malaysia Optimal Edifice Construction Full time 48,000 per year

    KHARISMA WIRA SDN BHD is a defense & space company based out of Jalan Jelatek, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Role DescriptionThis is a full-time on-site role for a Environment Officer located in Sepang. We are looking for a committed Environment Officer to monitor and manage environmental compliance at our Sentul project site.The...

  • Air Cargo Officer

    2 days ago

    Sepang, Selangor, Malaysia Sankyu Malaysia Sdn Full time 36,000 per year

    Job Duties & Responsibility:To monitor & control overall job process for KLIA Office daily Import / Export job and ensure that it is running smoothly at all times.To assist your Operation Manager for making of monthly statistics on job efficiency, cost effectiveness etc., for further improvements.To liaise with all Airline Operators with good manner and to...

  • Airport Hotel Operations Manager

    2 days ago

    Sepang, Selangor, Malaysia 40FT CONTAINER SDN. BHD. Full time 80,000 - 120,000 per year

    Key ResponsibilitiesOperations· Managing day-to-day operations of the hotel across Front Office, Housekeeping, Lounge and Kitchen across all hotels based in KLIA T1 and T2.· Analyse and improve workflows to maximize productivity and minimize waste. Ensure all facilities and amenities are well-maintained and meet standards.· Work with the rest of the...

  • Manager, IT Assist

    2 days ago

    Sepang, Selangor, Malaysia AirAsia Aviation Management Services Sdn. Bhd. Full time 120,000 - 200,000 per year

    Job DescriptionPosition: Manager, IT Assist & Critical Situation ManagementPosition SummaryWe are seeking a highly organized, technically proficient, and empathetic IT leader to take ownership of our IT Service Management (ITSM) function and lead our Critical Situation (CritSit) and IT Assist teams. This pivotal role acts as the central coordination point...

  • Human Resources Manager

    9 hours ago

    Sepang, Selangor, Malaysia 40FT CONTAINER SDN. BHD. Full time

    Key ResponsibilitiesHR StrategyImplement, and update HR policies, SOPs, and employee handbooks.Ensure HR practices/changes are compliant with Malaysian labor law (EA 1955, EPF, SOCSO, EIS, HRDC, etc.).Reports to GM and Owner to develop more efficient HR processes that actually benefit the teams.Recruitment & OnboardingManage end-to-end recruitment across all...