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Branch Manager Sarawak
2 weeks ago
The Day-To-Day Activities
The Store Manager is responsible for the overall management and performance of a designated U Mobile store. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills. The Store Manager will be accountable for driving store sales, managing staff, and ensuring a positive customer experience.
Key Accountabilities:-
Sales Management:
• Directly manage, coach, and motivate Store Managers within their assigned area.
• Monitor daily/weekly/monthly sales performance and operational efficiency of individual stores in their area.
• Develop and implement strategies to achieve business objectives within their designated area.
• Monitor key performance indicators (KPIs), analyse results and feedback, and implement corrective actions to ensure targets are met.
Customer Service & Operational Standards:
• Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.
• Address escalated customer issues and maintain high customer satisfaction.
• Oversee the product lifecycle, ensure good planning and execution for launching new products, and driving consumer engagement in store.
Team Management & Development:
• Manage and guide a team of professionals, fostering a high-performance UM culture and providing mentorship.
• Ensure optimal staffing levels and staff capabilities within their area stores.
• Resolve operational issues that arise within the stores.
• Strategic Planning & Market Analysis:
• Analyse local market trends and competitor activities to inform area strategies.
• Staying abreast of market trends, competitor activities, and customer preferences to inform business decisions.
• Overseeing the product lifecycle, ensure good plannings and execution for launching new products, and driving consumer engagement in store.
Resource Management & Collaboration:
• Collaborating with various internal teams and external partners like mall managements or vendors to drive business growth and ensure smooth operations.
• Managing allocated resources effectively and ensuring cost-efficiency for the store productivity and profitability.
About You
Education/ What people Know:
Candidate must possess at least a Diploma/Degree or commensurate industry experience.
Experience/ What people Have Done:
At least 5-7 years of relevant working experience in a retail management role, with at least 2-3 years
in a multi-store or area management capacity, preferably in the telecommunication industry
(Adapted from Store Manager, typically Area Managers require more experience).
Competencies/ What people Can Do:
• Proven track record of meeting or exceeding sales targets across multiple locations.
• Excellent leadership, coaching, and motivational skills.
• Strong verbal and written communication skills.
• Ability to analyse complex data, identify trends, and make strategic decisions.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast-paced, high-pressure environment.
• Ability to travel frequently within the assigned geographical area
Personal Attributes/ Who people Are:
• Methodical with sense of urgency and able to work independently.
• Basic understanding of telecom technologies (e.g., mobile networks, broadband) to better assist customers with technical inquiries or issues.
