Receptionist

11 hours ago


Kuala Lumpur Centre Kuala Lumpur, Malaysia D LOFT HOTEL (JALAN PETALING) SDN. BHD. Full time
Job Title: Receptionist
Location: D'Loft Hotel Petaling Street Chinatown
Working Hours: 8 Hours (based on assigned shifts)
7am-3pm | 3pm-11pm | 11pm-7am

We are looking for a friendly, professional, and well-organized Receptionist to join our team. The ideal candidate will be the first point of contact for guests and visitors, ensuring a warm welcome and smooth experience from check-in to check-out.

Key Responsibilities:
  • Greet and welcome guests in a polite and professional manner.
  • Handle check-in and check-out processes accurately and efficiently.
  • Answer phone calls, emails, and customer inquiries promptly.
  • Manage room reservations and update booking systems (OTA / PMS).
  • Coordinate with housekeeping and maintenance teams regarding room status.
  • Handle guest complaints or requests with professionalism and efficiency.
  • Maintain front desk cleanliness and ensure all information displays are updated.
  • Prepare daily reports and assist with administrative tasks when needed.
  • Ensure excellent customer service standards are maintained at all times.
Requirements:
  • Minimum SPM / Diploma or equivalent qualification.
  • Good communication skills in English, Bahasa Malaysia (Mandarin is an added advantage).
  • Pleasant personality, positive attitude, and good teamwork skills.
  • Basic computer literacy (Microsoft Office, email, booking systems).
  • Previous experience in hotel or customer service industry is preferred.
  • Willing to work on weekends or public holidays if required.
Benefits:
  • EPF, SOCSO & EIS contribution.
  • Annual leave & medical leave entitlement.
  • Incentives or performance bonus (based on work performance).
  • Training and career growth opportunities.

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