Technical Support Analyst

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JOS (MALAYSIA) SDN BHD Full time 30,000 - 60,000 per year

Job Specification

Provide onsite support for JOS respective business sites. Perform onsite analysis, diagnosis and resolution of front office problems for end users. Perform deployment, setup, imaging for new desktop, laptop, printer, etc. Perform software, hardware, network troubleshooting. Identifies and resolves technical issues and recommends effective solutions.

Responsibilities

  • Responds to Service Desk on daily tickets, telephone calls and e-mail for ETA
  • Provide support to end user operating systems, first level enterprise business applications and miscellaneous software applications.
  • Provide support to end user computing platforms, mobile devices, printing, and miscellaneous hardware.
  • Troubleshoots end-user issues and provides documented solutions.
  • Basic Support for Enterprise product support such as Server, Storage & Network on Hardware / Software level will be more advantage
  • On time update service desk system and maintain service level quality.
  • Serve as a primary technical contact for JOS respective business sites and acts as the IT liaison to other departments.
  • Provides deskside and remote technical assistance during and beyond regular business hours.
  • Travel to other business sites to provide additional support.
  • 24x7 onsite/offsite stand by if required

Requirements

  • Degree/Diploma in Computer Science or IT related fields with 2 years of relevant working experience will be added advantage
  • Knowledge in provide onsite support for workstations, hardware, and software issues
  • Able to analyze, diagnose, solve technical problems, and manage service
  • Strong written and verbal communication skills.
  • Good interpersonal skills, team player, highly motivated, well organized and result oriented.
  • Able to work under minimum supervision and willing to travel
  • Candidate must be Malaysian citizen

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Up to RM4,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How long is your notice period to your current employer?
  • Are you Malaysian?
  • How much is your monthly expected salary?
  • Are you comfortable with a 6-month contract term that is renewable?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person

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