Application Support Engineer
2 weeks ago
Company Staff Benefits (part of salary package):
Transportation allowance : RM400/month
Internet/Communication allowance: RM400/month
Food allowance: RM300/month
Travel allowance: RM100/day *
Medical & Accidental Insurance
ApplicationTechnical Support ..
Job Requirement
· Degree holder in IT related disciplines
· At least 3 years post-qualification relevant working experience
· Experience with backend development (.NET Core or Spring/Springboot) and JSON Restful APIs
· Basic knowledge with web (HTML, CSS, JavaScript). Knowledge of web frontend framework (React / Vuejs) is added advantage.
· Knowledge and experience in RDBS (SQL Server/MySQL/DB2)
· Good communication and interpersonal skills
· Good command of written and spoken English (spoken Cantonese is advantage)
· Self-motivated, and able to work under pressure to meet project deadlines
Job Description
· Serve as the first point of contact for user inquiries and issues
· Provides support to L1 to analyze issue, root cause findings and recommend solutions.
· Apply solutions to fix identified bugs or escalate to higher-level support teams if necessary.
· Record, track, and document the issues problem solving process including actions taken through to the final resolution
· Respond in timely manner to requests and issues
· Liase and collaborate with developer teams on issue analysist and solution requirements
· Maintain and modify programs; make approved changes by develop detailed programming logic, and coding changes
· Test and verify program fixes
· Other duties as assigned
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