Application Support Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wiseview Information Technology Full time 80,000 - 120,000 per year

Company Staff Benefits (part of salary package):

Transportation allowance : RM400/month

Internet/Communication allowance: RM400/month

Food allowance: RM300/month

Travel allowance: RM100/day *

Medical & Accidental Insurance

ApplicationTechnical Support ..

Job Requirement

· Degree holder in IT related disciplines

· At least 3 years post-qualification relevant working experience

· Experience with backend development (.NET Core or Spring/Springboot) and JSON Restful APIs

· Basic knowledge with web (HTML, CSS, JavaScript). Knowledge of web frontend framework (React / Vuejs) is added advantage.

· Knowledge and experience in RDBS (SQL Server/MySQL/DB2)

· Good communication and interpersonal skills

· Good command of written and spoken English (spoken Cantonese is advantage)

· Self-motivated, and able to work under pressure to meet project deadlines

Job Description

· Serve as the first point of contact for user inquiries and issues

· Provides support to L1 to analyze issue, root cause findings and recommend solutions.

· Apply solutions to fix identified bugs or escalate to higher-level support teams if necessary.

· Record, track, and document the issues problem solving process including actions taken through to the final resolution

· Respond in timely manner to requests and issues

· Liase and collaborate with developer teams on issue analysist and solution requirements

· Maintain and modify programs; make approved changes by develop detailed programming logic, and coding changes

· Test and verify program fixes

· Other duties as assigned



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