Sales Coordinator

11 hours ago

Setia Alam Selangor, Malaysia LE INOOVA SDN. BHD. Full time

Main functions:

This position is responsible to coordinate and assist the sales team with daily sales general administration activities included managing schedules, filing important documents, communicating relevant information and update database. Responding to inquiry from customers and give after-sales support when requested.

Duties:

1. Customer Communication & Coordination

  • Handle urgent calls, emails, and messages when Sales Representatives are unavailable.
  • Respond to customer inquiries and provide timely updates on delivery or shipment status in coordination with the Logistics team.
  • Notify customers of any delays and propose alternative arrangements when necessary.

2. Sales Support

  • Assist the Sales Team in achieving sales targets by tracking order status and monitoring sales performance.
  • Prepare and issue customer quotations and Proforma Invoices upon receiving purchase orders or order confirmations.
  • Follow up with customers for acknowledgement by obtaining their signed Proforma Invoice.
  • Follow up with overseas customers for advance or deposit payments within the stipulated deadline, and escalate to superior if payment is not received on time.

3. Order Processing & Internal Coordination

  • Process customer sales orders promptly and liaise with relevant departments (factory, purchasing, logistics, accounts) to ensure smooth execution.
  • Coordinate with relevant departments for new customer registration and specific requirements.
  • Issue sample request forms upon instruction from the Sales Team, and liaise with logistics and stores for arrangement and delivery.

4. Documentation & Reporting

  • Develop and maintain a systematic filing system for key documents such as purchase orders, quotations, and Proforma Invoices.
  • Perform data entry and update customer and sales databases.
  • Compile sales and revenue data, and prepare monthly sales reports.

5. Payment Follow-Up

  • Follow up with customers for down payments, partial payments, and overdue debts to ensure timely collection.

6. Cross-Border & Language Support

  • Communicate with China-based partners on technical requirements and customer issues.
  • Communicate with local and overseas customer on the enquiry.
  • Translate documents between Chinese and English as required.

7. Other Responsibilities

  • Undertake any additional tasks or responsibilities assigned by the superior.

Working conditions:

  • Based in Setia Alam Office.
  • Working Days: Monday to Friday
  • Working hours: 9.00 a.m. to – 5.00 p.m. (flexibility to clock in/out within 30 minutes)
  • Lunch time: 1 hour break between 12:00 p.m. to 2:00 p.m.

Employment Requirements:

  • Possess at least SPM/STPM/Diploma/Advance Diploma, bachelor's degree in business administration or relevant qualifications.
  • Minimum 1 to 2 years relevant working experience.
  • Fresh graduates are encouraged to apply.
  • Preferably specializing in international sales / export sales or equivalent.
  • Proficient in MS office
  • Good command of English and Malay (spoken and written), Mandarin capability will be an added advantage.
  • Independent, self-motivated, pleasant personality and able to interact all level of people.
  • Able to work in team, strong co-ordination skills ability to communicate and articulate to get the things done.

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