Account Executive

2 days ago

Klang, Selangor, Malaysia Warely Full time 30,000 - 60,000 per year

Company Description

Warely is dedicated to redefining what's possible through innovative technology. Since 2017, Warely has been helping businesses thrive in the ever-evolving digital landscape. Based in Southeast Asia, the company collaborates with hundreds of restaurant and retail owners across Singapore to streamline operations, enhance efficiency, and drive competitive advantages. With solutions like WarelyECOM for e-commerce, WarelyPOS for customized point-of-sale systems, WarelyERP for integrated business management, and WarelyDOCS for secure cloud storage, Warely is committed to transforming businesses with cutting-edge tools and expertise.

Role Description

This is a full-time, on-site role for an Account Executive, based in Selangor, Malaysia.
This role requires someone who can manage client onboarding, provide daily support, and maintain long-term customer relationships to drive satisfaction and retention. The position currently has vacancies for day shift and night shift to support clients operating outside regular business hours. Additional allowances are only provided for night shift employees. 

Key Responsibilities:

  • The main point of contact for assigned clients, ensuring all communication is clear and professional.
  • Guide customers through the onboarding and implementation of the POS system, including setup, training, and system configuration.
  • Provide support for technical or operational issues related to the POS system.
  • Coordinate with the QA and Development team to resolve customer concerns promptly and effectively.
  • Monitor client system performance, usage trends, and satisfaction levels to identify improvement opportunities.
  • Maintain accurate client records, feedback, and reports to ensure smooth account management.
  • Build and maintain strong client relationships to drive customer satisfaction, retention, and potential upselling opportunities.

Qualifications

  • Strong communication, problem-solving, and customer service skills.
  • Familiarity with Technology and Software Solutions, such as CRMs, POS and other business management tools
  • Diploma or Degree in Business, IT, or a related field
  • Proactive and goal-oriented mindset with the ability to work independently
  • Previous experience within the technology, retail, or restaurant industries is an advantage
  • At least 1 year of experience in technical account. Ability to communicate in Mandarin, knowledge of POS systems or QA will be advantageous.

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