Sales Manager, Mortgage

9 hours ago

Jalan Tun HS Lee Level, Malaysia RHB Bank Full time 80,000 - 150,000 per year

PRIMARY OBJECTIVE

  • Responsible for the Mortgage Team's Mortgage sales performance/target.

  • Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns.

  • To support the region's BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training,coaching, guidance, echance sales productivity  and engagement with PBM.

  • Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales.

  • Ensure customer service is competitive vs industry level.

  • Meet compliance requirement as per our Banking Guideline.

  • To create product awareness in the market by establishing strong networking with internal and external customers.

  • Establish and enhance repport with our business partners i.e.Real Estate Agents,Valuer,Solicitors & Developers.

  • Establish rapport with our stateholdrs i.e. Community Banking,CBBC & Corporate Banking for business opportunities.

KEY RESPONSIBILITIES

Sales Planning & Activities

  • Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers  to grow Mortgage businesses.

  • Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns

  • Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales.

  • Identify and plan cross selling and up selling opportunities

Sales Management

  • Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM.

  • Conduct periodic competitors analysis and feedback to management

  • Performance review and analysis on sales by team and each individual staff.

  • Resolution of complaints and ensure sales ethic compliance

  • Assisting in operational matters, sales headcount, PIP appeals and etc.

Staff Management

  • To assist region in monitoring of PBM headcount & hiring.

  • Provide on-job training for sales personnels

  • To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement.

  • Coaching and mentoring sales personnels for peak performance

  • To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners)

  • Periodic briefing and updates to sales personnels on promotions, campaigns, competitors and new products

REQUIREMENTS

  • Diploma or Degree holder

  • Minimum 3 years sales & marketing experience preferably at financial institutions

  • Possess knowledge of Financing Products which includes the sales and operation processes.
  • Ability to lead and motivate team.
  • Good interpersonal and relationship building skills

  • Good Knowledge in Mortgage Products & Services

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