SD Functional Support

3 days ago

Cyberjaya, Selangor, Malaysia Global Strategic Partners Full time 60,000 - 80,000 per year


Key Responsibility Areas (KRAs)

  • Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
  • Facilitate workshops to collect business requirements (whenever needed).
  • Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs.
  • Perform unit testing on all processes, and provide assistance and issue resolution for system integration and user acceptance testing.
  • Identify gaps, and issues and work around solutions.
  • Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
  • Handle changes or emergency transports as needed for high-priority issues.
  • Document functional designs, test cases, and results.
  • Proactively identify and propose business process and/or system enhancements.
  • Act as a liaison between the business functions and the technical team.
  • Work self-directed and independently; may act as subject matter mentor to team members.
  • Provide ad-hoc training and user support as required.

Personal competencies:

  • Problem solver and team player.
  • Responsible and proactive.
  • Ability to work independently.
  • Excellent analytical thinking as well as superb communication and presentation skills.
  • Excellent English verbal and written communication.
  • Being good at writing and speaking in Mandarin is an advantage.

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