Learning & Development Assistant Manager

JOB DESCRIPTION

Learning & Development Assistant Manager

What's the job?

Create value by providing strategic Training and Development solutions, ensuring resources build both organizational and individual capability. Manage the hotel's training function, develop qualified departmental trainers, and establish a system for generating training data and evaluating results. Influence skills, knowledge, and attitudes of all hotel employees while supporting HR programs including recruitment, employee relations, recognition, policy compliance, and positive employee culture.

Your day-to-day

• Analyze training needs across the hotel and departments; develop and present a Training Business Plan for GM and Executive Committee review.
• Localize IHG HR and Training Standards and ensure effective programs for:
• New Employee Orientation
• Train the Trainer
• Customer Service and Technical Training
• Supervisory Skills and Management Development
• Fire, Life & Safety Training
• Selling Skills and Employee Retraining
• Monitor training progress and maintain accurate records.
• Establish a training library of materials for staff development.
• Design, produce, and implement departmental training in conjunction with Department Heads.
• Attend and critique training sessions, using IHG benchmarks to assess success (ESPS, GSTS, budget goals).
• Prepare and monitor programs for Management Trainees, Interns, Work Experience, and Hotel School Trainees.
• Coordinate with HR Manager on MOUs with universities, schools, NGOs, and specialist trainers.
• Ensure Department Heads fulfil their training responsibilities.
• Produce monthly reports on internal and external training programs including attendees, duration, cost, and ROI.
• Liaise with other IHG Training Managers and educational institutions.
• Deliver briefings on training programs to executive management and department heads.
• Provide input for probation and performance appraisal discussions, coach, counsel, and give constructive feedback.
• Manage department budget in collaboration with HR Manager and key stakeholders.
• Develop and implement an annual training strategy aligned with business needs, brand standards, and succession plans.
• Lead talent development and leadership training programs; embed company values (Our Winning Ways).
• Maintain clear communication channels on employer-employee relations, HR policies, and programs.
• Support sustainability initiatives, CSR programs, and HR activities to enhance employee engagement and organizational impact.
• Oversee recruiting, orientation, performance appraisal, and succession planning processes.
• Lead HR-organized staff activities and perform other tasks as assigned by HR Manager.

Responsible Business

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done; Manager on Duty functions

Accountabilities

• Number of employees supervised

• Direct: NA

• Indirect: NA

• Key Metrics

• Employee Satisfaction Survey

• 100% Compliance of Mandatory Training
• Training Hours & Required Trainings as per IHG

• Decision Rights

• External service and Training providers coordinating with Human Resources Manager & Director of Finance & Business Support

• Recommending allocation of resources to meet training and development objectives

WHAT WE NEED FROM YOU?

• Experience with Applicant Tracking Systems; proficient in Word and Excel; skilled in behavioural interviewing and interpreting psychometric evaluations.
• Ability to work across multiple business units; organized, systematic, and strong communicator; impactful and influential; fluent in English.
• Knowledge of local labor and employment regulations.
• Degree in Education, Organizational Behaviour, Business, or Hospitality Management (focus on Organizational Behaviour).
• 3–4 years of HR experience (regional or unit level) in a major customer-focused organization, including developing, delivering, outsourcing, and implementing training initiatives for a large, diverse workforce.
• Train the Trainer Certification / Courses

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.