Team Lead, Sales

2 days ago

Kuching, Sarawak, Malaysia AirAsia Full time 40,000 - 60,000 per year


Job Description

Functional Responsibility

  • Supervising the day-to-day activities of Sales Officers.

  • Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.

  • Responsible for achieving the Monthly team sales target and keeping the weekly target track.

  • Ensure the team maximises every sales opportunity to increase sales revenue on each booking.

  • Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.

  • Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.

  • Listening to the customers' needs to generate repeat sales.

  • Gathering and documenting customer information, payment methods, purchases, and reactions

  • to products.

  • To compile daily, weekly and monthly Sales Officer sales reports for management.

  • Keep track and assist recruitment headcount attendance for assigned outlets.

  • Maintain outlet cleanliness at minimum requirement of service level.

  • Maintain and be the face of AirAsia to carry the brand in the assigned outlet.

  • Ensure adequate self-development and training is undertaken to fulfil accountabilities

  • Meeting sales Targets / KPIs

Functional Duties

  • Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.

  • Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.

  • Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.

  • Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.

  • Participate in training and development activities.

  • Other duties as assigned.

  • Follow working procedures and ensure SOPs compliances

  • Able to work on shift rotation including weekends & public holidays.

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