Clinical Sales Specialist

About Cochlear

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.

Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand. Our implantable hearing device portfolio includes cochlear implant systems (Nucleus) and bone conduction implant systems (Baha)

Key Responsibilities

We are seeking a Clinical Specialist, reporting to the Business Development Manager, to be based in Malaysia. In this role, the successful Clinical Specialist will have the opportunity to support business growth by providing industry leading clinical and surgical support to Cochlear's key customers. This role is responsible for assessing clinical capability and execution of plans to increase recipients' quality of care and support the achievement of sales targets.

We are speciflically looking for someone who can service our customers in East Malaysia, ideally located in Kuching.

In this role, you will:

• Provide clinical expertise to our professional partners as an expert of Cochlear, and provide surgical support for the Cochlear product portfolio in key / targeted / identified accounts.
• Establish strong relationships with all key stakeholders in the assigned territory/accounts (surgeons, audiologists or purchasing departments, etc.)
• Implement clinical plans to enable hearing professionals and clinics to manage and support the hearing impaired and post- Cochlear Implant (CI) surgery follow-ups.
• Identify training needs of internal and external stakeholders, and design/customise training programs to fulfil customer needs. Achieve business growth through the education of products, including technical trainings and product launches for professionals, patient candidacy, selection and evaluation, surgery and post implantation management.
• In partnership with Business Development Manager, implement business and marketing plans to achieve sales targets and revenue objectives.
• Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers.
• Conduct device integrity testing and convey the results to the managing audiologists or surgeon and the patient/family when appropriate.
• Coordinate and assist with research studies and clinical trials with Cochlear employees and clinics.

You Bring Your Skills and Experience

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Minimum:

• Tertiary qualifications in Audiology or biomedical sciences or health sciences field is highly desirable
• Experience in Medical Device Sales/Marketing
• Successful applicant will demonstrate a flexible work style, good communication skills and ability to work well independently as well as in a team setting
• Strong written, verbal and presentation skills
• Demonstrates a sense of urgency and ability to prioritise

Ideal:

• Post-graduate qualifications (Diploma or Masters) in Audiology
• Clinical application experience in the hearing field
• Prior clinical experience, preferably with Cochlear implants, and/or demonstrated experience/knowledge in cochlear implant surgical settings.

In turn, you will have the unique opportunity to work with market leader in implantable hearing solutions. You will be empowered to establish strong relationships with leading ENT surgeons and hearing health professionals. Cochlear offers ample training opportunities and pathways to regional and global career progression.

How we recognise your contribution

We want Cochlear to be a place where our people enjoy coming to work. Through our internal programs and employee benefits we aim to create an environment where our people will feel valued and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

How to apply.

If you are excited about what you have read and would like to be considered for this role then please submit your resume and a covering letter detailing your suitability for this role.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.