Assistant Manager, Food

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wyndham Suites KLCC Full time 60,000 - 120,000 per year
Responsibilities

Operational Management

  • Assist in managing daily outlet operations, ensuring smooth and efficient service.
  • Monitor guest satisfaction, resolve complaints, and address feedback promptly.
  • Oversee staff schedules, breaks, and task assignments to ensure proper coverage.
  • Ensure adherence to standard operating procedures (SOPs) and quality standards.

Team Leadership

  • Supervise and guide outlet staff, providing training and performance feedback.
  • Lead by example, fostering a positive and professional work environment.
  • Motivate the team to meet sales and service goals.

Financial Management

  • Assist in managing budgets, monitoring expenses, and controlling costs.
  • Support the Operation Manager in achieving revenue targets and maximizing profitability.
  • Perform daily cash reconciliation and ensure proper handling of payments.

Inventory and Stock Management

  • Oversee inventory levels and place orders to maintain sufficient stock.
  • Conduct regular stock checks to minimize wastage and ensure accurate records.
  • Collaborate with the purchasing department for timely and cost-effective procurement.

Health and Safety Compliance

  • Ensure compliance with health, safety, and hygiene standards at all times.
  • Conduct regular checks to maintain a safe and clean environment for guests and staff.
  • Address maintenance issues and coordinate with relevant departments for resolution.

Customer Experience

  • Ensure high standards of service delivery to exceed guest expectations.
  • Actively engage with guests to create memorable dining experiences.
  • Monitor guest feedback and implement service improvement strategies.

Reporting and Documentation

  • Assist in preparing and submitting operational reports as required.
  • Maintain accurate records for inventory, staff attendance, and shift reports.
  • Communicate updates and feedback to the Outlet Manager regularly.
Job Requirements:
  • Diploma or degree in Hospitality, Food & Beverage Management, or a related field.
  • 3-5 years in F&B operations, ideally in a 4- or 5-star hotel environment.
  • Strong leadership, financial, and problem-solving skills.
  • Familiarity with inventory management, event coordination, and quality control.
  • Customer-focused, proactive, and detail-oriented with strong problem-solving skills.
  • Flexibility to work varied shifts, including weekends and public holidays.
  • Proven experience in a supervisory or managerial role within the food and beverage industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of food safety, hygiene, and health regulations.
  • Proficiency in point-of-sale (POS) systems and basic computer skills.

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