Operations Executive, ePension

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia iFAST Corporation Full time 12,000 - 180,000 per year

About us:

At ePension, we're driving the future of retirement savings by transitioning the administration process into streamlined, digital platform. We're looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong's workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. Ready to take the first step in your career with us? Fix Night Shift Allowance at RM 1,300

What You'll Do:

As an ePension Operation Executive, you'll be at the forefront of the transition to the platform, helping individuals and employers manage their account. You'll play an important role in ensuring that every step of the process runs smoothly, from registration and enrollment to payments and claims.

The Key Responsibilities:

Data Input and Accuracy

Accurately input transaction applications received. Ensure data entered into the system is correct and complete.

Process Management and Document Verification

Understand and follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management and Enquiries.
Check documents submitted to ensure they are complete and in compliance with the regulations.

Compliance and Quality Assurance

Ensure strict adherence to regulations, internal guidelines, standard operating procedures (SOPs) and service level agreements (SLAs).
Collaborate with relevant team to resolve any discrepancies or issues.

Client Communication and Clarification

Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications.
Provide clear explanations and guidance to clients on how to complete their application.

Issue Investigation and Resolution

Investigate and analyze applications that have been rejected or failed validation.
Identify issues and work with relevant teams to resolve them in a timely and efficient manner.

User Acceptance Testing (UAT)

Participate in User Acceptance Testing (UAT) to validate system functionality and stability.
Work closely with the development teams to identify defects and ensure proper follow-up.

Inquiry Handling

Respond to inquiries regarding to transaction issues, application statuses, account balance and other related matters.
Investigate transaction issues and provide resolutions within the required SLAs.

Document Management

Index and categorize documents to ensure correct and accurate account information is associated with each application.
Perform investigations if an account cannot be located or matched during document indexing.

Payment Processing and Matching

Process payments and ensure they are properly matched with contributions within the required timelines.
Ensure all payment-related tasks comply with internal standards and regulatory requirements.

We are looking for a team member with:

A diploma or bachelor's degree in finance or a related field, or an equivalent combination of education and experience, is required.
Strong attention to detail and accuracy in data entry and document verification.
Willingness to adapt and learn in dynamic and transitional environment.
Strong organizational, time-management and problem-solving skills to handle multiple tasks and meet deadlines.
A proactive team player with the ability to work collaboratively.
Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.
Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
5 days work per week: Monday to Friday (full day) and working hours is 9PM to 6AM.
100% work in office. Able to work on shift arrangement.

Job Requirement:

Experience Level

Entry level (i.e. Exec, Snr. Exec)

Education Level

Diploma,

Bachelor's Degree

Language

English,

Mandarin,

Cantonese

Skillset

Strong Attention To Detail And Accuracy In Data Entry And Document Verification.

Benefits:

Fun

Game room with PS4, FIFA19 and Foosball at all time.

Snacks & Beverages

Vending machines with various snacks and coffee for you to choose from.

Yearly activities

Movie Day, Outdoor activities, Celebration during festive seasons and many more

Remuneration package

Competitive Salary (way above market rate if you have the right potential)

Coverage

Insurance and medical coverage.

Allowances

Monthly sports allowance, Yearly department gathering and welcome dinner for new staff.

Company Overview:

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.

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Kuala Lumpur, Malaysia

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Full Time

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Banking/ Investment Related Services

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Operations Executive, ePension