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Application Support, Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time 40,000 - 80,000 per year

Job Responsibilities

  • Monitor the frontend, middleware, and backend application in monitoring tool.
  • Monitor the routine batch jobs completed without errors.
  • Involve in improving the monitoring application and monitoring process toward automation.
  • Execute service recovery or escalate to L2 support team.
  • Support operation users on production incidents. Require checking in database and application logs.
  • Track production incidents in issue tracking system.
  • Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
  • Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
  • Checking deployment checklist and verify post deployment activities.
  • Involve in company activities like DR drill, load test and stress test.
  • Work closely with colleagues from departments.
  • Continue to support the system after working hour.