Product Trainer

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time 60,000 - 80,000 per year

Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Responsibilities

  • Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
  • Designing and executing quality training to external clients across different markets (SG and HK) as needed.
  • Ability to conduct training sessions in English, Mandarin and Cantonese.
  • Provide weekly classroom training and onsite/online training to external clients.
  • Maintain effective communication with customers to establish further training needs.
  • Gather feedback on customers and propose solutions to gaps.
  • Evaluate the effectiveness of training and modify materials and processes as appropriate.
  • Assist in creating and updating of Product User Guides in English, Mandarin and Cantonese.
  • Conduct internal product training sessions for onboarding staff across various countries.

Type of Training

  • Induction: Company and Product Introduction.
  • New Product Launch.
  • In-depth Cartrack Solutions training.

Requirements

  • Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
  • At least 3 years in a learning and development and/or training/customer care.
  • Preferred experience in a client-facing role.
  • Passionate and engaging communication skills.
  • Fluent English and Mandarin communication skills.
  • Confident to conduct stand-up presentations for client-facing presentations.
  • Saas background is an advantage.

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