Application Support or Application Developer

2 days ago

Puchong New Village, Malaysia Sureze Sdn Bhd Full time 30,000 - 60,000 per year

Job Title: Support Engineer / Application Support (LIS Experience Advantage)

Company: Sureze Sdn Bhd

Company Overview

Sureze Sdn Bhd is a growing technology company specializing in medical software solutions such as Laboratory Information Systems (LIS) and analyzer management platforms. We are expanding our support team and looking for driven individuals who want to build a strong career in healthcare technology.

Job Description

We are seeking a Support Engineer to provide technical and application support to our clients. Your role includes troubleshooting issues, guiding users, and ensuring our systems operate efficiently. LIS experience is an advantage, but not required, as full training will be provided.

We encourage fresh graduates and entry-level candidates to apply. A minimum of one (1) year experience in any technical or IT support role is considered a plus. English proficiency is mandatory.

Key Responsibilities

Provide first-level and second-level support for Sureze software products.

Troubleshoot and resolve technical issues via phone, email, remote tools, or onsite visits.

Assist with installation, configuration, and user training for software systems.

Log, track, and close support tickets within defined SLA timeframes.

Work closely with internal teams (development, QA, product) to escalate complex issues.

Prepare technical documents, reports, and user guides as needed.

Support laboratory workflows and medical system operations (training provided).

Requirements

Diploma or Bachelor's degree in IT, Computer Science, Engineering, Biomedical, or related fields.

Minimum 1 year experience in any IT/technical support role (preferred but not required).

Fresh graduates are highly encouraged to apply.

English proficiency is a must.

Basic understanding of software, networking, or databases is an advantage.

LIS or healthcare system experience is a strong plus.

Strong communication, analytical, and problem-solving skills.

Able to work independently and as part of a team.

Willing to learn, adapt, and grow in a fast-paced environment.

Benefits

Full training provided (including LIS and healthcare workflow training).

Career development and growth opportunities.

Supportive work culture and friendly environment.

Competitive salary & allowances.

Visa Sponsorship is available for eligible candidates.

Accommodation is provided.

How to Apply

Interested candidates are invited to email their resumes to or whatsapp to

Job Types: Full-time, Part-time, Permanent, Contract, Temporary, Internship

Contract length: 12 months

Pay: RM RM1,500.00 per month

Expected hours: 40 per week

Work Location: In person

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