Card Center Officer

Job Description
Card Center Officer

About Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
At Worldline International (Malaysia) Sdn Bhd, you'll join a team dedicated to designing and operating leading digital payment and transactional solutions. As a Card Center Officer, you'll work with hardworking and dedicated colleagues in an environment committed to continuous improvement and customer satisfaction.

Day-to-Day Responsibilities

• Handle customer enquiries completely and accurately
• Respond to customers' voice mail, Email messages or correspondences
• Follow procedures to ensure all calls are identified as 'in' or 'out' of contracted scope
• Provide 'first call resolution', wherever possible
• Apply known solutions, advice and guidance to customers
• Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams
• Log all calls, using the designated call handling system and entering detailed and accurate information
• Assign any issues which cannot be resolved during the call to the appropriate support group
• Keep the customer fully informed about the progress of any issues which have been assigned to a support group
• Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner

What Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Degree holder, fresh Graduates are encouraged to apply
• Good communication skills in English.
• Able to converse in Mandarin is an added advantage.
• Experience in a customer service industry/call center customer handling is an advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Ability to give specific and clear instructions and problem-solving advice
• Good personal time management and task organization
• Ability to work well in a team and in a target oriented environment

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Birthday Leave plus more

Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.