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End User Support
2 weeks ago
Job description:
Join Our Team We're looking for a proactive Desktop Support Engineer B2 to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you'll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.
Key Responsibilities:-
- Excellent working knowledge of Windows 7, 8, 10, 11
- Good working knowledge of Windows. (MacOS a plus).
- Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
- Excellent working knowledge in asset / inventory management
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests.
- Demonstrated ability to communicate complex technical concepts in simple language.
- Strong Experience in Multi-Functional Printer troubleshooting
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
- Excellent verbal and written communication in English
- Excellent customer service skills
What We're Looking For:
- Qualifications: Bachelor's degree in computer science or related field.
- Experience: 1-2 years in IT support, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.
- Skills: Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.
- Flexibility: Willingness to work off-hours and weekends for projects or emergencies.
Why Join Us?
- A supportive team environment with mentorship opportunities.
- Exposure to diverse IT systems, networks, and platforms.
- Opportunities to grow your career in a tech-driven industry.
Location:
Level 19 Tower 3 Avenue 7, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia
Job Type: Full-time
Pay: RM2, RM3,000.00 per month
Work Location: In person
