Jobs: case officer customer resolutions

The SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ships Service (WSS) is looking for a Resolution Advisor We are looking for a Resolution Advisor who is passionate about customer service and problem solving. The Resolution Advisor will be tasked to meet...

**About t****he Company** Our client is a global medical and travel security services company. They p***rov***ide assistance to organizations and individuals around the world. Our client specializes in health and security risk management, offering a range of services to help clients navigate and respond to various challenges while traveling or...

Customer Service Representative Job Responsibilities:•Provided excellent support to customer via all relevant communication channels i.e. email, WhatsApp’s and call backs.•Attend to customer complaint by understand the details and track the issue in timely manner.•To follow through all open cases, ensure timely resolution and ensure customers are...

Job Description The Responsibilities of the Role: Drive OBF and DOA cases to closure with the shortest time and fair solution to customer. Coordinate with cross-functional teams to on fact findings and solutions to meet/exceed customer's service expectations. Resolution to customer or BP will be Replacement / Refund / Credit Note. Handle machine...

The organization is a health and security service firm. The organization focuses on helping organisations and their people reduce exposure to, and mitigate, health, wellbeing, and security risks. Their services include providing a feed of information on world events, assistance services, health consultancy and programmes, education, advice and medical...

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Transfer customers to appropriate departments when...

Employer: Employer: Jeff Leong, Poon & Wong B-11-8, Level 11, Megan Avenue II Jalan Yap Kwan Seng 50450 Kuala Lumpur Malaysia KUALA LUMPUR WILAYAH PERSEKUTUAN KUALA LUMPUR Malaysia KUALA LUMPUR WILAYAH PERSEKUTUAN KUALA LUMPUR Malaysia Tel: Job Description: We are looking for Associate, Dispute Resolution ("DR") who will work directly with...

**Responsibility Statements** require follow-up for client resolution. - Identifies customer needs by referring to case notes and examining each as a specific case. - Performs routine call center activities concerning business products and services. - Uses standard scripts and established guidelines while under supervision, to meet SLAs. - Provides...

Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions. - Responsible for building rapport and relationships with the customers in a professional manner. - To take ownership and initiative to complete customer’s follow up or direct...

Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions. - Responsible for building rapport and relationships with the customers in a professional manner. - To take ownership and initiative to complete customer’s follow up or direct...

The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

**About t** **he Company**: Our client is Asia's leading provider of integrated solutions with expertise in medical, mobility, travel, security, home and lifestyle concierge services. **Responsibilities**: This role will support the company's Travel Business Unit on the day-to-day operations of the Asia Travel Hub. He/she acts as the first point of contact...

**JOB SCOPE**: - Respond and resolve customer’s problems. - Ensure feedback and unresolved cases are channelled to respective department for case resolution. - Build a good relationship with customers to provide excellent service. - To complete any ad-hoc tasks given from time to time. **REQUIREMENTS**: - Good Bahasa Malaysia & English...

1. Respond to customer inquiries promptly and professionally through various channels (phone, email, chat). 2. Provide accurate and timely information to customers regarding our products & services. 3. Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner. 4. Collaborate with other departments to ensure prompt...

Job TitleCustomer Care OfficerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But itâs not just what we do, itâs who we are. We are 80,000, wonderfully unique...

Job TitleCustomer Care OfficerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But itâs not just what we do, itâs who we are. We are 80,000, wonderfully unique...

Full Job Description What will you do? - To respond and act on customers' inquiries, service request and complaints via all touchpoints in accordance to company's Policies and Procedures. - To handle interactions in a professional manner and assessing customers' needs to achieve satisfaction - To monitor and follow-up on the case resolution and escalate...

Responding to and addressing customers' inquiries, service requests, and complaints via all touchpoints, following the company's Policies and Procedures. - Handling interactions with professionalism and assessing customers' needs to ensure satisfaction. - Monitoring and following up on case resolutions, escalating issues to superiors when necessary. -...